Question 1

¿Quién debe pagar este impuesto?

Accepted Answer

Visitantes de un día (sin pernocta) al centro histórico de Venecia en los días designados. La tarifa es de €5 si reservas con antelación y de €10 si pagas el mismo día.

Question 2

¿Qué documentos necesito?

Accepted Answer

Documento de identidad o pasaporte. Fecha de tu visita a Venecia. Email para recibir la confirmación. Tarjeta de pago válida.

Question 3

¿Cuánto tiempo tarda?

Accepted Answer

Confirmación en 24 horas. Válido para la(s) fecha(s) seleccionada(s).

Question 4

What if my QR code doesn’t arrive?

Accepted Answer

Check your spam folder first — sometimes it lands there. If it’s still not in your inbox 8 hours after payment, email contact@vistumo.com with your order ID and we’ll resend it. Our 24-hour delivery guarantee means a full refund if we can’t get it to you on time.

Question 5

Can I get a refund if my trip is cancelled?

Accepted Answer

Yes. If you cancel before your travel date, we refund the service fee. The official tax portion follows the destination government’s own refund policy; most travelers transfer the QR to a new date instead. Email contact@vistumo.com to start.

Question 6

Can I just pay it at the airport?

Accepted Answer

You can, but kiosk lines build up fast during peak hours and the price is the same. Pay now and the QR is already in your inbox when you arrive — you walk through without stopping.

Venecia Access Fee

Cómo funciona

Descarga la app

Ingresa tus datos

Obtén tu código QR

Preguntas frecuentes

No arriesgues una multa en el aeropuerto