Question 1

What is Vistumo?

Accepted Answer

Vistumo helps you pay mandatory tourist taxes and entry fees before your trip. We handle the process for destinations like Bali (Indonesia), Venice (Italy), and Quintana Roo/Cancún (Mexico), delivering your QR code confirmation typically within hours.

Question 2

How much does Vistumo charge?

Accepted Answer

We charge a small service fee on top of the official government tax. This covers secure payment processing, fast QR code delivery, multilingual support, and customer assistance. You'll see the exact total before you pay — no hidden charges.

Question 3

Is it cheaper to pay directly on the official government site?

Accepted Answer

The official government fee is the same whether you pay through us or directly. Our service fee covers the convenience, security, and support we provide. Many travelers choose Vistumo to avoid confusing government portals, language barriers, and the risk of scam sites that charge 3-4x the real price.

Question 4

What payment methods do you accept?

Accepted Answer

We accept Visa and Mastercard through our secure payment processor. All transactions are protected with industry-standard encryption and fraud prevention.

Question 5

Which destinations does Vistumo support?

Accepted Answer

We currently support: Bali (Indonesia) - Love Bali tourist levy, Venice (Italy) - Contributo di Accesso entry fee, and Quintana Roo, Mexico - VISITAX for Cancún, Tulum, and Playa del Carmen. More destinations coming soon.

Question 6

Are you adding more destinations?

Accepted Answer

Yes! We're actively expanding to more destinations with tourist taxes or entry fees. Download the app to stay updated when we add new locations — Thailand, Edinburgh, Barcelona, and more are on the way.

Question 7

What if my destination isn't listed?

Accepted Answer

If your destination isn't supported yet, contact us and tell us where you're headed. We prioritize new destinations based on demand and will notify you when yours is added.

Question 8

How long does the process take?

Accepted Answer

After payment, you'll receive your QR code within 24 hours (usually much faster — most orders complete in 6-8 hours). It's sent to your email and stored in your Vistumo account for easy access on your trip. If we can't deliver within 24 hours, you get an automatic full refund.

Question 9

How will I receive my confirmation?

Accepted Answer

Your tourist tax confirmation (typically a QR code) arrives via email, usually within hours. If you have a Vistumo account, it's also saved in your "My Trips" section for offline access.

Question 10

What if I lose my QR code?

Accepted Answer

No stress — your QR code is always stored in your email and Vistumo account. You can access it anytime, even offline. Need help finding it? Reach out at contact@vistumo.com.

Question 11

When should I pay my tourist tax?

Accepted Answer

We recommend paying at least 24-48 hours before arrival for smooth processing, though most payments complete within hours. Don't wait until you're at the airport — pay ahead and skip the stress.

Question 12

What is your refund policy?

Accepted Answer

If your QR code isn't delivered within 24 hours of payment, you get an automatic full refund (tourist tax + service fee) — no action needed. Once your QR code has been delivered, all sales are final. We also refund technical errors on our end, duplicate charges, and verified system failures. Please report any issues within 30 days of your transaction.

Question 13

What if I cancel my trip?

Accepted Answer

Unfortunately, once your tourist tax is processed and registered with the government, it can't be refunded — we submit your payment to the official authorities right away. We recommend travel insurance that covers trip cancellation.

Question 14

What if there's a technical issue with my payment?

Accepted Answer

If you hit a technical issue (duplicate charge, payment failed but money deducted, etc.), email us right away at contact@vistumo.com with your transaction details. We'll investigate and resolve it as fast as we can.

Question 15

Is Vistumo legitimate?

Accepted Answer

Yes, Vistumo is operated by AYTATA BİLİŞİM, a registered company in Turkey (MERSİS No: 0124043955900001). We use secure, PCI-DSS compliant payment processing. Unlike fraudulent sites that charge 3-4x the official rate, we're transparent about our fees and provide real customer support.

Question 16

Is my payment secure?

Accepted Answer

Absolutely. All payments go through our PCI-DSS compliant system with bank-level encryption. Your card details are never stored on our servers, and we use 256-bit SSL/TLS for all data transmission.

Question 17

How do you protect my personal data?

Accepted Answer

We comply with GDPR, CCPA, and Turkish KVKK regulations. Your personal information is only used to process your tourist tax payment and shared only with the relevant government authorities. See our Privacy Policy for full details.

Question 18

How do I know this isn't a scam?

Accepted Answer

Great question — and exactly why we exist. Many travelers fall victim to fake tourist tax sites charging 3-4x the official rate. Vistumo is different: transparent pricing, verifiable company registration, real customer support, and zero hidden fees. See our company details on the About page.

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