Question 1

Who needs to pay this tax?

Accepted Answer

Day visitors (non-overnight guests) to Venice's historic center on designated days. Reduced rates apply when booked in advance.

Question 2

What documents do I need?

Accepted Answer

Personal identification details. Date of your visit to Venice. Email address for confirmation. Valid payment card.

Question 3

How long does it take to get my QR code?

Accepted Answer

Confirmation within 24 hours. Valid for the specific date(s) selected.

Question 4

What if my QR code doesn’t arrive?

Accepted Answer

Check your spam folder first — sometimes it lands there. If it’s still not in your inbox 8 hours after payment, email contact@vistumo.com with your order ID and we’ll resend it. Our 24-hour delivery guarantee means a full refund if we can’t get it to you on time.

Question 5

Can I get a refund if my trip is cancelled?

Accepted Answer

Yes. If you cancel before your travel date, we refund the service fee. The official tax portion follows the destination government’s own refund policy; most travelers transfer the QR to a new date instead. Email contact@vistumo.com to start.

Question 6

Can I just pay it at the airport?

Accepted Answer

You can, but kiosk lines build up fast during peak hours and the price is the same. Pay now and the QR is already in your inbox when you arrive — you walk through without stopping.

Venice Access Fee

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Frequently Asked Questions

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