Question 1

Chi deve pagare questa tassa?

Accepted Answer

Visitatori giornalieri (che non pernottano) del centro storico di Venezia nei giorni designati. Prenotando in anticipo si applica la tariffa ridotta.

Question 2

Quali documenti mi servono?

Accepted Answer

Dati di identificazione personale. Data della visita a Venezia. Indirizzo email per la conferma. Carta di pagamento valida.

Question 3

Quanto tempo ci vuole?

Accepted Answer

Conferma entro 24 ore. Valido per la data o le date selezionate.

Question 4

What if my QR code doesn’t arrive?

Accepted Answer

Check your spam folder first — sometimes it lands there. If it’s still not in your inbox 8 hours after payment, email contact@vistumo.com with your order ID and we’ll resend it. Our 24-hour delivery guarantee means a full refund if we can’t get it to you on time.

Question 5

Can I get a refund if my trip is cancelled?

Accepted Answer

Yes. If you cancel before your travel date, we refund the service fee. The official tax portion follows the destination government’s own refund policy; most travelers transfer the QR to a new date instead. Email contact@vistumo.com to start.

Question 6

Can I just pay it at the airport?

Accepted Answer

You can, but kiosk lines build up fast during peak hours and the price is the same. Pay now and the QR is already in your inbox when you arrive — you walk through without stopping.

Venezia Access Fee

Come funziona

Scarica l'app

Inserisci i tuoi dati

Ottieni il tuo codice QR

Domande frequenti

Non rischiare una multa in aeroporto